PRIVACY POLICY

 

(Effective From: May 1st, 2023)

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This Privacy Policy (the “Policy”) describes the policies and procedures of  Drop Ship Packaging Ltd., having its principal place of business at 29, Chessfield Park, Amersham, Buckinghamshire, HP6 6RU, England, together with its affiliates, sister concerns, holding or subsidiary entities (the “Company”, “We”, “Our” or “Us”) for the collection, use, storage, transfer and disclosure of information by us, through our website, https://www.dropshippackaging.com (the “Website”), which includes its applications, widgets or online services owned or controlled by the Company. This Policy applies to all users and visitors of the Website of the Company.

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Your privacy is important to us. We therefore, endeavour to protect your data through reasonable application of best in industry practices to ensure your continued trust in us. Please go through this Privacy Policy carefully in order to understand how the Website collects, stores, uses, discloses, retains, and protects your information. If you do not provide the information which the Website requires, we may only be able to provide limited Services (as defined in our Terms of Use) to you. The Website rests on cloud based web servers hosted by our third party service provider (currently Wix).

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By accessing or using our Services and/or contacting us for a quotation on our Website, you agree to your information being handled as described in this Privacy Policy. However, you have utmost control over your data, and you are hereby being informed about your choices regarding the use, access, correction and deletion (wherever applicable) of your information. Any dispute over privacy of your information is subject to this Privacy Policy and applicable Terms of Use, including its applicable resolution of disputes and limitations on damages. 

The Terms of Use [Link] are incorporated by reference into this Privacy Policy and, for the sake of brevity, are hereinafter referred to as “Terms of Use”.

 

1. SCOPE OF THE POLICY

 

​1.1 This Privacy Policy applies to all users of this Website who may access the Website, irrespective of whether they are casually browsing or  accessing the Website to gain knowledge about our Services or for requesting a quotation to procure our services for sourcing or designing or both, whatsoever.

 

1.2 This Privacy Policy shall become automatically applicable on the users who submit their information to us for the purposes of obtaining quotations or assistance in securing our services.

 

1.3 Any reference to the term “you” throughout this Policy shall mean and include a reference to all the users of this Website.

 

1.4 This Policy applies to your use of this Website and the services being provided by the Website, regardless of how you access or use this Website (including access via desktop, mobile devices and mobile applications).

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2. INFORMATION WE COLLECT​

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​2.1 You can browse through Our Website and gain insight about the Services that we offer as a User, and there is no requirement to register with us for access to our Website.

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​2.2 We are primarily engaged in the domain of packaging solutions and design, providing the services of sourcing products through our network of reliable suppliers and that of branding, helping companies to design brands that distinguish them (the “Services”).

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2.3 If you intend to procure our Services and would like to contact us, or obtain quotation for your order, you will submit certain information to us to enable us  in providing you the assistance and Services required. The information that we collect includes,

    2.3.1 Basic Information: Personal data, which you may share with us while contacting us on our Website to avail our Services including your first and last name and contact information like your email address and/or phone number.

    2.3.2 Service related Information: You may provide us the details of your requirement including the product details that you would like us to source, or the design of packaging or product that you intend to get manufactured and other details pertaining to the quotation which you wish to request.

    2.3.3 Other Information: Subsequently, if you choose to procure our Services, you will provide us your address for the delivery of the products, the address for invoicing and the contact details of the authorised person to reach out pertaining to the order.

    2.3.4 Financial Information: We do not accept any online payments on our Website. For any services that you secure from us after receiving the quotation, the payment terms shall be as agreed with you through a purchase order signed with you.

    2.3.5 Device Identification data: We collect device information including information which may assist us to identify your device, including your IP Address, login information, browser type and version, your operating system, etc.

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3. MEANS OF COLLECTION OF YOUR DATA

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3.1 Information collected automatically: The following data is collected automatically:

     3.1.1 Data that you provide to us in the form provided for contacting us or to request a quotation of the services required by you.

     3.1.2 Data that is generated through your other actions when you use our Website like browsing history etc.

     3.1.3 Data regarding all other interactions with our Website including your location related information (like your IP address and location).

     3.1.4 Data regarding all other subsequent interactions during the term of engagement and your communications with us.

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3.2 Personal Data we collect in connection with the use of cookies and similar technologies.

     3.2.1 We may use cookies, web beacons and similar technologies to collect data in connection with your browsing of our Website. We collect this data from the devices (including mobile devices) that you use to browse, or connect through our Website. The data collected includes the following usage and device-related information:

• Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Website and in email content.

• Data about your activities and interactions with us and whether you took any action, such as clicking on it and opening the app.

• Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, individual device token, and cookie-related data (e.g. cookie ID).

• The IP address from which your device accesses our Website.

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3.3 When the information is automatically collected by software:

We and the third party partners may also employ software technology known as “web beacons” and/or “tracking tags” to help keep track of what content on our Website is effective. Web beacons are small graphics with a unique identifier that may be invisible to the user, and which are used to track the online activity of internet users. Web beacons are embedded in the web pages reviewed or email messages received. Web beacons or similar technologies may be used for a number of purposes, including and without limitation to count visitors to the Website, to monitor how users navigate the Website, to count how many emails that were sent were actually opened, or to count how many particular articles or links were actually viewed.

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3.4 Cookies

     3.4.1 We use cookies and similar technologies for different functions listed below:

• They may be technically necessary for the provision of our services.

• They help us optimise our Website for better navigation technically (e.g. monitoring of error messages and loading times).

• They help us improve your user experience (e.g. save font size and form data entered).

• They help us in understanding and keep track of your preferences.

• They also help us in analysing the performance of our Website.

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3.4.2 You are also free to disable the use of cookies and similar technologies if this is supported by your device. You can manage your cookie settings in your browser or device settings.

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4. PURPOSE OF COLLECTION OF YOUR DATA

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4.1 We collect your personal data lawfully and in a transparent manner and only when we have a legal basis for doing so. We collect and process your personal data for various legal and permissible purposes. When you consent to our use of information about you for a specific purpose, you have the right to change your mind any time (however, this will not affect any processing that has already taken place). Hence if on your consent your contact information has been shared with any other third party (for example, a manufacturer), we will not be able to undo that. 

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4.2 We process your personal data in order to allow you to use our Website and Services.

    4.2.1 For provision of our Website usage: We collect your personal data in order to process contact requests placed on our Website to enable you to avail our Services and to procure and/or design the product and/or packaging, as required.

     4.2.2 For enhancement of our Website navigation: We process your data, your feedback, the issues encountered while using our Website or technical glitches encountered by you to continuously upgrade and improve the navigation.

     4.2.3 To send you the shipment details like consignment number, or to seek any delivery or shipment related information, to raise invoice for payment and to address any issues pertaining to the purchase order.

     4.2.4 Enforcement of our Terms of Use.

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4.3 We process your personal data in order to comply with legal obligations to which we are subject. This includes the following purposes:

     4.3.1 Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).

     4.3.2 Ensuring the information security of our Website.

     4.3.3 Compliance with the applicable privacy laws.

     4.3.4 Retention and storage of your personal data to comply with specific legal or audit requirements.

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5. DURATION OF RETENTION OF YOUR DATA

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5.1 Your data shall be safely retained by us after the same has been provided to us. Hence, we shall not delete your personal data even after you have stopped using our Website or procured our Services, for the following reasons:

    5.1.1 To enable use of the Website: We shall retain your data to effectively enable you to use our Website for subsequent requirements in future, and for information pertaining to any additional line of services introduced by us in future. Further, we shall retain your data for maintaining and improving the performance of our Website, and keeping our systems secure. 

    5.1.2 Statutory or contractual or other similar obligations: Storage obligations may arise from laws or official orders. It may also be necessary to store personal and financial data with regard to pending or future legal disputes.

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6. DATA SHARING

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6.1 We do not sell, or share your personal information with third parties for their marketing purposes. We never use or disclose to anyone the information that we collect for third party concerns, and we never use or disclose the information of the users for any kind of behavioural targeted advertising. 

6.2 We may share your data with third party service providers who help us to provide our Services, such as manufacturers, IT service providers such as website development and maintenance service providers etc. We may also share your information with government authorities or law enforcement agencies if required by law or to protect our legal rights.

6.3 We may share certain aggregated, anonymized information with third parties (for example, Google Analytics) in order to assess the Website usage and information pertaining to the ease of navigation. This information does not include any personally identifiable information. 

6.4 We share your information with our officers and employees for the purpose of processing your personal data on your behalf, and it is ensured that these recipients of such information agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

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7. SAFETY OF YOUR DATA AND STORAGE

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7.1 We take all reasonable and necessary steps to protect your personal data during our engagement and communication, however no security measures can be 100% foolproof.

7.2 We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal data and only users who have permission by the administrator can access your data at the back-end.

7.3 Your data is safely and securely stored on a third-party database, i.e. WIX, specifically employed by us for the purpose of secure storage of your personal data. However, access to such forms will be restricted to only the authorised personnel of the Company. 

7.4 It is important for you to protect yourself against unauthorised access to your password and to your computers, devices and applications. You must be sure to sign off when finished using a shared computer. 

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8. YOUR RIGHTS AS A DATA SUBJECT

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8.1 You can update your choices of communication that you may receive in the course of your interaction, or you can opt out of receiving push notifications, or any other promotional communication.

8.2 You have the right to ask us to rectify information that you find inaccurate, or to complete the information that is otherwise incomplete.

8.3 You have the right to ask us to erase any and all personal data that we have collected and are holding in certain circumstances. Please note that we may not be able to honour all requests for deletion of your personal data since certain information may be required to be retained either to meet the requirements of law or for the purpose of audit or for the purpose of maintaining business continuity. In addition, if you have yourself posted information which is publicly available, we may not be able to honour requests for deleting the same.

8.4 You have the right to ask us to restrict the processing of your personal data in certain circumstances.

8.5 You have the right to ask us to transfer the information that has been shared by you from one organisation to another, or ask for it to be given back to you. But such right shall apply only if we are processing the information of a User based on his or her consent, or we are having a communication with a User for entering into a contract and the processing is automated.

8.6 We will comply with laws applicable to us in respect of any data breach.

8.7 If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

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9. CHANGES TO THIS POLICY

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We may change this Policy in order to meet with the changing requirements of the business or law, from time-to-time, per our sole discretion. Any material changes or updates made to this Policy may be notified via a notice on our Website or via email to you. Further, the Effective date subsequent to changes shall be indicated at the top section of this Policy with the title: “Last Updated On”.

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10. CONTACT US

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If you have any queries, complaints, or concerns with regards to content and or breach of these terms, please immediately reach out to us at our email address:- hello@dropshippackaging.com